CSMs: The Key to Understanding Customers
Diane Gordon 0:00 The people who understand customers the most and can get all the right people are the CSMs because the customer doesn’t feel like they’re looking for money. Anne B 0:09 Welcome to Unexpected Journey, the show where each week top professionals share work wisdom and life lessons about their careers and […]
Women in Business: Follow Your Dreams
Heidi Solomon-Orlick 0:00 Businesses grow and thrive and, and make money. I might as well do it for my own business and and my husband’s business, you know? So yeah, after 33 years, I’m following my dreams. Anne Bibb 0:14 Welcome to Unexpected Journey, the show where each week top professionals share work wisdom and […]
The Transformative Power of Nature in Leadership Coaching
Chris Coladonato 0:01 Can’t we think about how we’re working. And that’s a part of well being, you know, well being isn’t just how I take care of myself. That’s a big part of it. But it’s also how we work. Anne Bibb 0:13 Welcome to unexpected journey, the show where each week top professionals […]
Failing Upward: Pave your Own Road
Coming Soon!
Challenging Traditional BPOs
Coming soon…
Data-Driven Outsourcing: Revolutionizing Customer Service
Wayne Worthington 0:00 All right, the swim coach had said that there’s no such thing as luck. But luck is when preparation meets opportunity. And so if I can increase these variables of preparation, and opportunity, they result in higher frequency of things that we call luck. Anne Bibb 0:14 Welcome to Unexpected Journey, the […]
Customer Experience, Q1 in Review
Anne Bibb 0:09 Welcome, everybody to a very special episode of Unexpected Journey. We are doing a panel today and our panel discussion is going to be on customer experience in review, for the first quarter of 2023. Now you all know me as the host of Unexpected Journey and the CEO of Remote Evolution. […]
How To Rock Remote Work & Network Like a Boss
Hailley Griffis 0:00 for five, six years ago, it was always communication and collaboration, communication and collaboration. It’s a problem for us. And it’s interesting because over the last two years, communication collaboration hasn’t been in the top spots for biggest struggles anymore. Anne Bibb 0:16 Welcome to unexpected journey, the show where each week […]
*You CAN* Start From Scratch!
Os Benari 0:00 I’m on a mission to teach people to start from scratch. And also have organizations adopt what starting from scratch talks about which is a learning mindset, and creating, you know, learning groups and clubs within the organization. Anne Bibb 0:16 Welcome to unexpected journey, the show where each week top professionals […]
You’re Missing Out if You’re Not Impact Sourcing: Here’s How It Can Benefit Your EX, CX and Bottom Line
More and more, consumers and employees alike are paying attention to corporate social responsibility (CSR). For corporations that respond accordingly, there’s a wealth of benefits to gain. For those who don’t, they’re missing out. A few years ago, Harvard Business School compiled a list of CSR stats and found: 77% of consumers are […]
