Through my firm, Remote Evolution, and its subsidiary, CX Evolution, I have worked with organizations across numerous industries to implement successful employee experience, customer experience, and remote work strategies in over 30 countries, always keeping culture and total experience at the forefront. As a renowned expert in remote work and customer experience, I am passionate about using my skills in motivational speaking, moderating, keynote presenting, advising, and consulting to drive positive change in the remote, EX & CX industry.
My unique background allows me to be a thought leader in these areas, and I have the ability to see the bigger picture when it comes to employee experience (EX), user experience (UX), multi-channel experience (MX), and customer experience (CX) – all crucial elements that contribute to a holistic total experience (TX).
In addition to my extensive experience with webinars and in-person events, I also regularly advise outsourcers, major organizations, contact centers, and industry associations on the best practices for remote and hybrid work, sales, customer success, onboarding, and service delivery, all with a focus on maximizing employee and customer experience.
Outside of work, I reside in Texas with my husband and several dogs. Although my four adult children have moved out, I remain actively involved in supporting them and their communities. I am especially dedicated to mentoring women into leadership positions and supporting my LGBTQ+ and autism spectrum adult children.