Mastering Resilience: Life & Leadership

I want to leave the legacy. I want to write my own stories, especially my mom and dad, and to inspire other people to read it down, because everyone’s story is worth spreading. Welcome to Unexpected Journey Season Two. I’m your host, and then welcome Lucy Chen to the show today. Lucy is a certified […]

Achieve Success in a Workplace NOT Designed for YOU

Eugina Jordan 0:00 If we don’t fight microaggressions now, when we have the power-when we are in a position of power, then the generation that comes after us still going to experience them. So yes, ladies, it is hard, but someone has to do it. Anne B 0:18 Welcome to Unexpected Journey Season Two. I’m […]

Change Enthusiasts: Strategy Consulting for Transformational Leaders

Amy Horner 0:00 When you’re playing a sport or when you’re taking a leadership role or when you’re doing something like a change agent where there might be more arrows aimed at your back, they realize the most important person to believe in you is yourself. Anne B 0:14 Welcome to Unexpected Journey Season Two. […]

AI-Powered Customer Experience

Serena Riley 0:00 I am a huge advocate for the idea that if we remove roadblocks and challenges from our internal folks, if they feel gratitude and appreciated for the roles that they’re in and what they’re accomplishing, that they will absolutely serve our customers better. Anne B 0:39 Welcome, Serena, so glad to have […]

The Rise of Online Marketplace Platforms

On the last Unexpected Journey Podcast, we heard the intriguing story of Ray Preston, VP of Sales at Flippa. Ray leads an extraordinary team of M&A professionals with a singular goal in mind: to match high-quality digital business owners with acquisition-fit buyers. But what exactly is this newer way of buying and selling businesses?   […]

From Gamble to Greatness: How Entrepreneurs Exit Successfully

Ray Preston 0:00 What we do is we help entrepreneurs exit every single day. And so that experience and that gamble led me to this really amazing opportunity and company that is totally different. And here I am two and a half years later leading a fantastic team of advisors, M&A-certified advisors, which is who […]

The 5 A’s of Successful Customer Engagement

Brett Frazer 0:00 If you can bring information, create bridges that can help those relationships between the organization that’s going to make you valuable. It’s also going to expand your awareness of what the impact is of what you’re doing in customer service into those other parts of the business. Anne B 0:13 Welcome to […]

CSMs: The Key to Understanding Customers

Diane Gordon 0:00 The people who understand customers the most and can get all the right people are the CSMs because the customer doesn’t feel like they’re looking for money.   Anne B 0:09 Welcome to Unexpected Journey, the show where each week top professionals share work wisdom and life lessons about their careers and […]

Women in Business: Follow Your Dreams

Heidi Solomon-Orlick 0:00 Businesses grow and thrive and, and make money. I might as well do it for my own business and and my husband’s business, you know? So yeah, after 33 years, I’m following my dreams. Anne Bibb 0:14 Welcome to Unexpected Journey, the show where each week top professionals share work wisdom and […]

One of the Top 25 Women Cybersecurity Leaders Breaks Down the Risks

Erin Murtha 0:00 Just because the way that we have evolved in software and how those integrates into our networks is completely changed the attack surface for cybersecurity. Anne Bibb 0:13 Welcome back to Unexpected Journey. And today we are joined by Erin Murtha. Welcome, Erin. Erin Murtha 0:19 Hi. Thank you for having me. […]