Workplace Health – Expert Advice and Tips
Mika Cross 5:00 I pinned on the great rank of captain in ’03 and finished my master’s degree. And, you know, raised my daughter for about a year. I did make the really hard decision to resign my commission, but continue to serve Uncle Sam and the US federal government as a uniform. And so […]
Remote Works : Managing for Freedom, Flexibility & Focus
Ali The aspect of how you’re doing the communication, what tool you’re using. And then the there’s an aspect of is the communication intentional? And is it purposeful for you no moving work along. Welcome to Unexpected Journey, Season Two. I’m your host, Anne Bibb. Today we have Alli Greene. She’s the co- author of […]
Mastering Resilience: Life & Leadership
I want to leave the legacy. I want to write my own stories, especially my mom and dad, and to inspire other people to read it down, because everyone’s story is worth spreading. Welcome to Unexpected Journey Season Two. I’m your host, and then welcome Lucy Chen to the show today. Lucy is a certified […]
#AI, #ChatGPT, & #BPO: What’s next?
When will #AI catch up? Explore Matt Kendall’s new episode! ✍️ Matt started providing ghostwriting services as “Cognitive Copy” for the #BPO, #ITO, and #CX industries in 2018. Before that, he spent three years analyzing BPO trends in the American Nearshore and two years reporting on the telecom, IT, and automotive sectors in Mexico and […]
Achieve Success in a Workplace NOT Designed for YOU
Eugina Jordan 0:00 If we don’t fight microaggressions now, when we have the power-when we are in a position of power, then the generation that comes after us still going to experience them. So yes, ladies, it is hard, but someone has to do it. Anne B 0:18 Welcome to Unexpected Journey Season Two. I’m […]
Change Enthusiasts: Strategy Consulting for Transformational Leaders
Amy Horner 0:00 When you’re playing a sport or when you’re taking a leadership role or when you’re doing something like a change agent where there might be more arrows aimed at your back, they realize the most important person to believe in you is yourself. Anne B 0:14 Welcome to Unexpected Journey Season Two. […]
AI-Powered Customer Experience
Serena Riley 0:00 I am a huge advocate for the idea that if we remove roadblocks and challenges from our internal folks, if they feel gratitude and appreciated for the roles that they’re in and what they’re accomplishing, that they will absolutely serve our customers better. Anne B 0:39 Welcome, Serena, so glad to have […]
Fractional Leadership: A Revolution in Modern Workplaces
Traditional leadership business models can encounter daily hurdles that require adaptability, agility, and expertise across diverse domains. Welcome to the era of fractional leadership, a concept gaining momentum in the corporate world and highlighted on Shelli Ryan’s episode of Unexpected Journey Podcast. Fractional leaders and seasoned professionals offer their leadership skills and experience to organizations […]
Cultivate Customer Success, Startups & Beyond
Maranda D 0:00 Because the things you do day to day, impact the success of your team members, or the success of a product or whatever it may be, and that ultimately helps us all serve the customer. Anne B 0:13 Welcome to Unexpected Journey, the show where each week top professionals share work wisdom […]
The Rise of Online Marketplace Platforms
On the last Unexpected Journey Podcast, we heard the intriguing story of Ray Preston, VP of Sales at Flippa. Ray leads an extraordinary team of M&A professionals with a singular goal in mind: to match high-quality digital business owners with acquisition-fit buyers. But what exactly is this newer way of buying and selling businesses? […]
