Reducing Work Friction to Improve #EmployeeExperience
Christophe Martel 0:00 The problem with CX is that everyone owns it between marketing sales service and therefore no one owns it. Because it’s everyone’s job and it’s it’s kind of gets lost in the middle. Anne B 0:12 Welcome to Unexpected Journey. This week’s guests it’s Christophe Martel. Christophe went from being a geophysicist […]
Mastering Resilience: Life & Leadership
I want to leave the legacy. I want to write my own stories, especially my mom and dad, and to inspire other people to read it down, because everyone’s story is worth spreading. Welcome to Unexpected Journey Season Two. I’m your host, and then welcome Lucy Chen to the show today. Lucy is a certified […]
Cultivate Customer Success, Startups & Beyond
Maranda D 0:00 Because the things you do day to day, impact the success of your team members, or the success of a product or whatever it may be, and that ultimately helps us all serve the customer. Anne B 0:13 Welcome to Unexpected Journey, the show where each week top professionals share work wisdom […]
The Transformative Power of Nature in Leadership Coaching
Chris Coladonato 0:01 Can’t we think about how we’re working. And that’s a part of well being, you know, well being isn’t just how I take care of myself. That’s a big part of it. But it’s also how we work. Anne Bibb 0:13 Welcome to unexpected journey, the show where each week top professionals […]
How To Scale Your EX as a Startup
As a startup grows, prioritizing employee experience (EX) becomes crucial to establish a work environment that fosters engagement, drives business growth and enhances the customer experience (CX). However, many companies require assistance to improve their EX, which can lead to low morale, high turnover rates and disengaged employees. According to Gallup’s 2022 State of […]
You’re Missing Out if You’re Not Impact Sourcing: Here’s How It Can Benefit Your EX, CX and Bottom Line
More and more, consumers and employees alike are paying attention to corporate social responsibility (CSR). For corporations that respond accordingly, there’s a wealth of benefits to gain. For those who don’t, they’re missing out. A few years ago, Harvard Business School compiled a list of CSR stats and found: 77% of consumers are […]
