Workplace Health – Expert Advice and Tips
Mika Cross 5:00 I pinned on the great rank of captain in ’03 and finished my master’s degree. And, you know, raised my daughter for about a year. I did make the really hard decision to resign my commission, but continue to serve Uncle Sam and the US federal government as a uniform. And so […]
Reducing Work Friction to Improve #EmployeeExperience
Christophe Martel 0:00 The problem with CX is that everyone owns it between marketing sales service and therefore no one owns it. Because it’s everyone’s job and it’s it’s kind of gets lost in the middle. Anne B 0:12 Welcome to Unexpected Journey. This week’s guests it’s Christophe Martel. Christophe went from being a geophysicist […]
#AI, #ChatGPT, & #BPO: What’s next?
When will #AI catch up? Explore Matt Kendall’s new episode! ✍️ Matt started providing ghostwriting services as “Cognitive Copy” for the #BPO, #ITO, and #CX industries in 2018. Before that, he spent three years analyzing BPO trends in the American Nearshore and two years reporting on the telecom, IT, and automotive sectors in Mexico and […]
Achieve Success in a Workplace NOT Designed for YOU
Eugina Jordan 0:00 If we don’t fight microaggressions now, when we have the power-when we are in a position of power, then the generation that comes after us still going to experience them. So yes, ladies, it is hard, but someone has to do it. Anne B 0:18 Welcome to Unexpected Journey Season Two. I’m […]
Change Enthusiasts: Strategy Consulting for Transformational Leaders
Amy Horner 0:00 When you’re playing a sport or when you’re taking a leadership role or when you’re doing something like a change agent where there might be more arrows aimed at your back, they realize the most important person to believe in you is yourself. Anne B 0:14 Welcome to Unexpected Journey Season Two. […]
AI-Powered Customer Experience
Serena Riley 0:00 I am a huge advocate for the idea that if we remove roadblocks and challenges from our internal folks, if they feel gratitude and appreciated for the roles that they’re in and what they’re accomplishing, that they will absolutely serve our customers better. Anne B 0:39 Welcome, Serena, so glad to have […]
Cultivate Customer Success, Startups & Beyond
Maranda D 0:00 Because the things you do day to day, impact the success of your team members, or the success of a product or whatever it may be, and that ultimately helps us all serve the customer. Anne B 0:13 Welcome to Unexpected Journey, the show where each week top professionals share work wisdom […]
We’re Obsessed with Customer Obsession
In today’s competitive business landscape, achieving and maintaining customer loyalty is a top priority for companies of all sizes and industries. To excel in this pursuit, an emerging trend is taking the business world by storm – the customer obsession. This philosophy goes beyond traditional customer service and places the customer at the center […]
The 5 A’s of Successful Customer Engagement
Brett Frazer 0:00 If you can bring information, create bridges that can help those relationships between the organization that’s going to make you valuable. It’s also going to expand your awareness of what the impact is of what you’re doing in customer service into those other parts of the business. Anne B 0:13 Welcome to […]
CSMs: The Key to Understanding Customers
Diane Gordon 0:00 The people who understand customers the most and can get all the right people are the CSMs because the customer doesn’t feel like they’re looking for money. Anne B 0:09 Welcome to Unexpected Journey, the show where each week top professionals share work wisdom and life lessons about their careers and […]
