#AI, #ChatGPT, & #BPO: What’s next?
When will #AI catch up? Explore Matt Kendall’s new episode! ✍️ Matt started providing ghostwriting services as “Cognitive Copy” for the #BPO, #ITO, and #CX industries in 2018. Before that, he spent three years analyzing BPO trends in the American Nearshore and two years reporting on the telecom, IT, and automotive sectors in Mexico and […]
The 5 A’s of Successful Customer Engagement
Brett Frazer 0:00 If you can bring information, create bridges that can help those relationships between the organization that’s going to make you valuable. It’s also going to expand your awareness of what the impact is of what you’re doing in customer service into those other parts of the business. Anne B 0:13 Welcome to […]
Women in Business: Follow Your Dreams
Heidi Solomon-Orlick 0:00 Businesses grow and thrive and, and make money. I might as well do it for my own business and and my husband’s business, you know? So yeah, after 33 years, I’m following my dreams. Anne Bibb 0:14 Welcome to Unexpected Journey, the show where each week top professionals share work wisdom and […]
The Creative Strategies You Need for Purpose-Driven Change
Catharine Montgomery 0:00 When it comes to communications, you have to realize that every article every post you make every event you host is helping make that change that you’re looking to seek. Anne Bibb 0:10 Welcome to Unexpected Journey, the show where each week top professionals share work wisdom and life lessons about their […]
Impactful Solutions with @Google’s Global Transformation Exec.
Teena Piccione 0:00 When people see a vision, they’re going to run to it every time when people see that you can do something than have an outcome, they’re going to run to it, because they want to make sure that what they’re doing has an impact. Anne Bibb Welcome to Unexpected Journey, the show […]
Superior Client Success
Kristi Faltorusso 0:00 So many things about your business are unique. And if you’re not taking time to design your program with the customer at the forefront, you’re going to miss the entire intent of the business. Anne Bibb 0:10 Welcome to Unexpected Journey, the show where each week top professionals share work wisdom and […]
Innovation & Strategy Surrounding the Customer Experience
Paula Kennedy 0:00 People will buy into change and buy into innovation faster when they see their role in that outcome and they have a voice and they contribute to it. Anne Bibb 0:08 Welcome to unexpected journey, the show where each week top professionals share work wisdom and life lessons about their careers and […]
Data-Driven Outsourcing: Revolutionizing Customer Service
Wayne Worthington 0:00 All right, the swim coach had said that there’s no such thing as luck. But luck is when preparation meets opportunity. And so if I can increase these variables of preparation, and opportunity, they result in higher frequency of things that we call luck. Anne Bibb 0:14 Welcome to Unexpected Journey, the […]
You’re Missing Out if You’re Not Impact Sourcing: Here’s How It Can Benefit Your EX, CX and Bottom Line
More and more, consumers and employees alike are paying attention to corporate social responsibility (CSR). For corporations that respond accordingly, there’s a wealth of benefits to gain. For those who don’t, they’re missing out. A few years ago, Harvard Business School compiled a list of CSR stats and found: 77% of consumers are […]
Changing the Assumptions Around South Africa
In November, I attended the BPESA GBS Investor Conference in South Africa. BPESA (aka, Business Process Enabling South Africa) is doing some amazing work. This not-for-profit promotes South Africa as the new go-to place for offshoring business processes, spurring foreign investment in the country’s global business services sector. In addition to celebrating South Africa’s status as a […]
