Remote Works : Managing for Freedom, Flexibility & Focus

Ali The aspect of how you’re doing the communication, what tool you’re using. And then the there’s an aspect of is the communication intentional? And is it purposeful for you no moving work along. Welcome to Unexpected Journey, Season Two. I’m your host, Anne Bibb. Today we have Alli Greene. She’s the co- author of […]

Mastering Resilience: Life & Leadership

I want to leave the legacy. I want to write my own stories, especially my mom and dad, and to inspire other people to read it down, because everyone’s story is worth spreading. Welcome to Unexpected Journey Season Two. I’m your host, and then welcome Lucy Chen to the show today. Lucy is a certified […]

Achieve Success in a Workplace NOT Designed for YOU

Eugina Jordan 0:00 If we don’t fight microaggressions now, when we have the power-when we are in a position of power, then the generation that comes after us still going to experience them. So yes, ladies, it is hard, but someone has to do it. Anne B 0:18 Welcome to Unexpected Journey Season Two. I’m […]

AI-Powered Customer Experience

Serena Riley 0:00 I am a huge advocate for the idea that if we remove roadblocks and challenges from our internal folks, if they feel gratitude and appreciated for the roles that they’re in and what they’re accomplishing, that they will absolutely serve our customers better. Anne B 0:39 Welcome, Serena, so glad to have […]

What’s Next for Fractional, Blockchain, & B2B Businesses

Shelli Ryan 0:00 If the leadership team and if those that from which they, like the operational team are working together to make something happen, and you know that you can trust that person, and when you call, they’ll pick up your phone, that that is worth its weight in gold, especially when the world […]

From Gamble to Greatness: How Entrepreneurs Exit Successfully

Ray Preston 0:00 What we do is we help entrepreneurs exit every single day. And so that experience and that gamble led me to this really amazing opportunity and company that is totally different. And here I am two and a half years later leading a fantastic team of advisors, M&A-certified advisors, which is who […]

The 5 A’s of Successful Customer Engagement

Brett Frazer 0:00 If you can bring information, create bridges that can help those relationships between the organization that’s going to make you valuable. It’s also going to expand your awareness of what the impact is of what you’re doing in customer service into those other parts of the business. Anne B 0:13 Welcome to […]

CSMs: The Key to Understanding Customers

Diane Gordon 0:00 The people who understand customers the most and can get all the right people are the CSMs because the customer doesn’t feel like they’re looking for money.   Anne B 0:09 Welcome to Unexpected Journey, the show where each week top professionals share work wisdom and life lessons about their careers and […]

Women in Business: Follow Your Dreams

Heidi Solomon-Orlick 0:00 Businesses grow and thrive and, and make money. I might as well do it for my own business and and my husband’s business, you know? So yeah, after 33 years, I’m following my dreams. Anne Bibb 0:14 Welcome to Unexpected Journey, the show where each week top professionals share work wisdom and […]

The Creative Strategies You Need for Purpose-Driven Change

Catharine Montgomery 0:00 When it comes to communications, you have to realize that every article every post you make every event you host is helping make that change that you’re looking to seek. Anne Bibb 0:10 Welcome to Unexpected Journey, the show where each week top professionals share work wisdom and life lessons about their […]