Workplace Health – Expert Advice and Tips
Mika Cross 5:00 I pinned on the great rank of captain in ’03 and finished my master’s degree. And, you know, raised my daughter for about a year. I did make the really hard decision to resign my commission, but continue to serve Uncle Sam and the US federal government as a uniform. And so […]
Reducing Work Friction to Improve #EmployeeExperience
Christophe Martel 0:00 The problem with CX is that everyone owns it between marketing sales service and therefore no one owns it. Because it’s everyone’s job and it’s it’s kind of gets lost in the middle. Anne B 0:12 Welcome to Unexpected Journey. This week’s guests it’s Christophe Martel. Christophe went from being a geophysicist […]
Remote Works : Managing for Freedom, Flexibility & Focus
Ali The aspect of how you’re doing the communication, what tool you’re using. And then the there’s an aspect of is the communication intentional? And is it purposeful for you no moving work along. Welcome to Unexpected Journey, Season Two. I’m your host, Anne Bibb. Today we have Alli Greene. She’s the co- author of […]
Mastering Resilience: Life & Leadership
I want to leave the legacy. I want to write my own stories, especially my mom and dad, and to inspire other people to read it down, because everyone’s story is worth spreading. Welcome to Unexpected Journey Season Two. I’m your host, and then welcome Lucy Chen to the show today. Lucy is a certified […]
Achieve Success in a Workplace NOT Designed for YOU
Eugina Jordan 0:00 If we don’t fight microaggressions now, when we have the power-when we are in a position of power, then the generation that comes after us still going to experience them. So yes, ladies, it is hard, but someone has to do it. Anne B 0:18 Welcome to Unexpected Journey Season Two. I’m […]
AI-Powered Customer Experience
Serena Riley 0:00 I am a huge advocate for the idea that if we remove roadblocks and challenges from our internal folks, if they feel gratitude and appreciated for the roles that they’re in and what they’re accomplishing, that they will absolutely serve our customers better. Anne B 0:39 Welcome, Serena, so glad to have […]
What’s Next for Fractional, Blockchain, & B2B Businesses
Shelli Ryan 0:00 If the leadership team and if those that from which they, like the operational team are working together to make something happen, and you know that you can trust that person, and when you call, they’ll pick up your phone, that that is worth its weight in gold, especially when the world […]
From Gamble to Greatness: How Entrepreneurs Exit Successfully
Ray Preston 0:00 What we do is we help entrepreneurs exit every single day. And so that experience and that gamble led me to this really amazing opportunity and company that is totally different. And here I am two and a half years later leading a fantastic team of advisors, M&A-certified advisors, which is who […]
The 5 A’s of Successful Customer Engagement
Brett Frazer 0:00 If you can bring information, create bridges that can help those relationships between the organization that’s going to make you valuable. It’s also going to expand your awareness of what the impact is of what you’re doing in customer service into those other parts of the business. Anne B 0:13 Welcome to […]
CSMs: The Key to Understanding Customers
Diane Gordon 0:00 The people who understand customers the most and can get all the right people are the CSMs because the customer doesn’t feel like they’re looking for money. Anne B 0:09 Welcome to Unexpected Journey, the show where each week top professionals share work wisdom and life lessons about their careers and […]
