Tag: #technology

The 5 A’s of Successful Customer Engagement

Brett Frazer 0:00 If you can bring information, create bridges that can help those relationships between the organization that’s going to make you valuable. It’s also going to expand your awareness of what the impact is of what you’re doing in customer service into those other parts of the business. Anne B 0:13 Welcome to […]

CSMs: The Key to Understanding Customers

Diane Gordon 0:00 The people who understand customers the most and can get all the right people are the CSMs because the customer doesn’t feel like they’re looking for money.   Anne B 0:09 Welcome to Unexpected Journey, the show where each week top professionals share work wisdom and life lessons about their careers and […]

The Transformative Power of Nature in Leadership Coaching

Chris Coladonato 0:01 Can’t we think about how we’re working. And that’s a part of well being, you know, well being isn’t just how I take care of myself. That’s a big part of it. But it’s also how we work. Anne Bibb 0:13 Welcome to unexpected journey, the show where each week top professionals […]

Impactful Solutions with @Google’s Global Transformation Exec.

Teena Piccione 0:00 When people see a vision, they’re going to run to it every time when people see that you can do something than have an outcome, they’re going to run to it, because they want to make sure that what they’re doing has an impact. Anne Bibb Welcome to Unexpected Journey, the show […]

Data-Driven Outsourcing: Revolutionizing Customer Service

Wayne Worthington 0:00 All right, the swim coach had said that there’s no such thing as luck. But luck is when preparation meets opportunity. And so if I can increase these variables of preparation, and opportunity, they result in higher frequency of things that we call luck. Anne Bibb 0:14 Welcome to Unexpected Journey, the […]

Customer Experience, Q1 in Review

Anne Bibb 0:09 Welcome, everybody to a very special episode of Unexpected Journey. We are doing a panel today and our panel discussion is going to be on customer experience in review, for the first quarter of 2023. Now you all know me as the host of Unexpected Journey and the CEO of Remote Evolution. […]

Episode 8: Featuring Amy Jones Vaterlaus

Anne Bibb 0:12 Welcome back to Unexpected Journey. This week we have Amy Jones Vaterlaus who is a Global Innovation Executive, a product developer, visionary and board member. Throughout her career, she has been a trusted adviser to boards of directors, and chief marketing officers on strategy, franchise management, growth planning, digital innovation, human capital […]

Changing the Assumptions Around South Africa

In November, I attended the BPESA GBS Investor Conference in South Africa. BPESA (aka, Business Process Enabling South Africa) is doing some amazing work. This not-for-profit promotes South Africa as the new go-to place for offshoring business processes, spurring foreign investment in the country’s global business services sector. In addition to celebrating South Africa’s status as a […]