Tag: #technology

AI-Powered Customer Experience

Serena Riley 0:00 I am a huge advocate for the idea that if we remove roadblocks and challenges from our internal folks, if they feel gratitude and appreciated for the roles that they’re in and what they’re accomplishing, that they will absolutely serve our customers better. Anne B 0:39 Welcome, Serena, so glad to have […]

From Gamble to Greatness: How Entrepreneurs Exit Successfully

Ray Preston 0:00 What we do is we help entrepreneurs exit every single day. And so that experience and that gamble led me to this really amazing opportunity and company that is totally different. And here I am two and a half years later leading a fantastic team of advisors, M&A-certified advisors, which is who […]

The 5 A’s of Successful Customer Engagement

Brett Frazer 0:00 If you can bring information, create bridges that can help those relationships between the organization that’s going to make you valuable. It’s also going to expand your awareness of what the impact is of what you’re doing in customer service into those other parts of the business. Anne B 0:13 Welcome to […]

CSMs: The Key to Understanding Customers

Diane Gordon 0:00 The people who understand customers the most and can get all the right people are the CSMs because the customer doesn’t feel like they’re looking for money.   Anne B 0:09 Welcome to Unexpected Journey, the show where each week top professionals share work wisdom and life lessons about their careers and […]

The Transformative Power of Nature in Leadership Coaching

Chris Coladonato 0:01 Can’t we think about how we’re working. And that’s a part of well being, you know, well being isn’t just how I take care of myself. That’s a big part of it. But it’s also how we work. Anne Bibb 0:13 Welcome to unexpected journey, the show where each week top professionals […]

Impactful Solutions with @Google’s Global Transformation Exec.

Teena Piccione 0:00 When people see a vision, they’re going to run to it every time when people see that you can do something than have an outcome, they’re going to run to it, because they want to make sure that what they’re doing has an impact. Anne Bibb Welcome to Unexpected Journey, the show […]

Data-Driven Outsourcing: Revolutionizing Customer Service

Wayne Worthington 0:00 All right, the swim coach had said that there’s no such thing as luck. But luck is when preparation meets opportunity. And so if I can increase these variables of preparation, and opportunity, they result in higher frequency of things that we call luck. Anne Bibb 0:14 Welcome to Unexpected Journey, the […]

Customer Experience, Q1 in Review

Anne Bibb 0:09 Welcome, everybody to a very special episode of Unexpected Journey. We are doing a panel today and our panel discussion is going to be on customer experience in review, for the first quarter of 2023. Now you all know me as the host of Unexpected Journey and the CEO of Remote Evolution. […]