Data-Driven Outsourcing: Revolutionizing Customer Service
Wayne Worthington 0:00 All right, the swim coach had said that there’s no such thing as luck. But luck is when preparation meets opportunity. And so if I can increase these variables of preparation, and opportunity, they result in higher frequency of things that we call luck. Anne Bibb 0:14 Welcome to Unexpected Journey, the […]
Overcoming Biases To Create Your Own Niche
Ly Tran 0:00 Finding a point of personal connection to consumers. So brands always come to us and, you know, they they know themselves inside out, but they don’t really know their consumers. So we really like to let a collective you’re gonna hear some pawns but really put ourselves in our potential audience’s shoes […]
How To Scale Your EX as a Startup
As a startup grows, prioritizing employee experience (EX) becomes crucial to establish a work environment that fosters engagement, drives business growth and enhances the customer experience (CX). However, many companies require assistance to improve their EX, which can lead to low morale, high turnover rates and disengaged employees. According to Gallup’s 2022 State of […]
Customer Experience, Q1 in Review
Anne Bibb 0:09 Welcome, everybody to a very special episode of Unexpected Journey. We are doing a panel today and our panel discussion is going to be on customer experience in review, for the first quarter of 2023. Now you all know me as the host of Unexpected Journey and the CEO of Remote Evolution. […]
*You CAN* Start From Scratch!
Os Benari 0:00 I’m on a mission to teach people to start from scratch. And also have organizations adopt what starting from scratch talks about which is a learning mindset, and creating, you know, learning groups and clubs within the organization. Anne Bibb 0:16 Welcome to unexpected journey, the show where each week top professionals […]
Ep 13: Featuring Dethra Giles
Dethra Giles 0:00 If you are training DEI, your unconscious biases don’t just result in an action. They can result in an unintentional inaction. Anne Bibb 0:07 Welcome to unexpected journey, the show where each week top professionals share work wisdom and life lessons about their careers and what they have learned about human experience […]
Ep 12: Jeff Sheehan, CX Advisor & Consultant
Anne Bibb 0:00 Welcome back to unexpected journey. This week, we have Jeff Sheehan. You know, we have been in the CX world together for quite a while. But I’ve only talked like two or three times, which is wild to me how in this world today we can be and interact and be around […]
You’re Missing Out if You’re Not Impact Sourcing: Here’s How It Can Benefit Your EX, CX and Bottom Line
More and more, consumers and employees alike are paying attention to corporate social responsibility (CSR). For corporations that respond accordingly, there’s a wealth of benefits to gain. For those who don’t, they’re missing out. A few years ago, Harvard Business School compiled a list of CSR stats and found: 77% of consumers are […]
Changing the Assumptions Around South Africa
In November, I attended the BPESA GBS Investor Conference in South Africa. BPESA (aka, Business Process Enabling South Africa) is doing some amazing work. This not-for-profit promotes South Africa as the new go-to place for offshoring business processes, spurring foreign investment in the country’s global business services sector. In addition to celebrating South Africa’s status as a […]
