Tag: #CX

The 5 A’s of Successful Customer Engagement

Brett Frazer 0:00 If you can bring information, create bridges that can help those relationships between the organization that’s going to make you valuable. It’s also going to expand your awareness of what the impact is of what you’re doing in customer service into those other parts of the business. Anne B 0:13 Welcome to […]

CSMs: The Key to Understanding Customers

Diane Gordon 0:00 The people who understand customers the most and can get all the right people are the CSMs because the customer doesn’t feel like they’re looking for money.   Anne B 0:09 Welcome to Unexpected Journey, the show where each week top professionals share work wisdom and life lessons about their careers and […]

The Transformative Power of Nature in Leadership Coaching

Chris Coladonato 0:01 Can’t we think about how we’re working. And that’s a part of well being, you know, well being isn’t just how I take care of myself. That’s a big part of it. But it’s also how we work. Anne Bibb 0:13 Welcome to unexpected journey, the show where each week top professionals […]

The Creative Strategies You Need for Purpose-Driven Change

Catharine Montgomery 0:00 When it comes to communications, you have to realize that every article every post you make every event you host is helping make that change that you’re looking to seek. Anne Bibb 0:10 Welcome to Unexpected Journey, the show where each week top professionals share work wisdom and life lessons about their […]

Impactful Solutions with @Google’s Global Transformation Exec.

Teena Piccione 0:00 When people see a vision, they’re going to run to it every time when people see that you can do something than have an outcome, they’re going to run to it, because they want to make sure that what they’re doing has an impact. Anne Bibb Welcome to Unexpected Journey, the show […]

Superior Client Success

Kristi Faltorusso 0:00 So many things about your business are unique. And if you’re not taking time to design your program with the customer at the forefront, you’re going to miss the entire intent of the business. Anne Bibb 0:10 Welcome to Unexpected Journey, the show where each week top professionals share work wisdom and […]

Innovation & Strategy Surrounding the Customer Experience

Paula Kennedy 0:00 People will buy into change and buy into innovation faster when they see their role in that outcome and they have a voice and they contribute to it. Anne Bibb 0:08 Welcome to unexpected journey, the show where each week top professionals share work wisdom and life lessons about their careers and […]