Tag: customer experience

Reducing Work Friction to Improve #EmployeeExperience

Christophe Martel 0:00 The problem with CX is that everyone owns it between marketing sales service and therefore no one owns it. Because it’s everyone’s job and it’s it’s kind of gets lost in the middle. Anne B 0:12 Welcome to Unexpected Journey. This week’s guests it’s Christophe Martel. Christophe went from being a geophysicist […]

Remote Works : Managing for Freedom, Flexibility & Focus

Ali The aspect of how you’re doing the communication, what tool you’re using. And then the there’s an aspect of is the communication intentional? And is it purposeful for you no moving work along. Welcome to Unexpected Journey, Season Two. I’m your host, Anne Bibb. Today we have Alli Greene. She’s the co- author of […]

Cultivate Customer Success, Startups & Beyond

Maranda D 0:00 Because the things you do day to day, impact the success of your team members, or the success of a product or whatever it may be, and that ultimately helps us all serve the customer. Anne B 0:13 Welcome to Unexpected Journey, the show where each week top professionals share work wisdom […]

From Gamble to Greatness: How Entrepreneurs Exit Successfully

Ray Preston 0:00 What we do is we help entrepreneurs exit every single day. And so that experience and that gamble led me to this really amazing opportunity and company that is totally different. And here I am two and a half years later leading a fantastic team of advisors, M&A-certified advisors, which is who […]

The 5 A’s of Successful Customer Engagement

Brett Frazer 0:00 If you can bring information, create bridges that can help those relationships between the organization that’s going to make you valuable. It’s also going to expand your awareness of what the impact is of what you’re doing in customer service into those other parts of the business. Anne B 0:13 Welcome to […]

The Transformative Power of Nature in Leadership Coaching

Chris Coladonato 0:01 Can’t we think about how we’re working. And that’s a part of well being, you know, well being isn’t just how I take care of myself. That’s a big part of it. But it’s also how we work. Anne Bibb 0:13 Welcome to unexpected journey, the show where each week top professionals […]

Innovation & Strategy Surrounding the Customer Experience

Paula Kennedy 0:00 People will buy into change and buy into innovation faster when they see their role in that outcome and they have a voice and they contribute to it. Anne Bibb 0:08 Welcome to unexpected journey, the show where each week top professionals share work wisdom and life lessons about their careers and […]