Challenging Traditional BPOs
Coming soon…
Data-Driven Outsourcing: Revolutionizing Customer Service
Wayne Worthington 0:00 All right, the swim coach had said that there’s no such thing as luck. But luck is when preparation meets opportunity. And so if I can increase these variables of preparation, and opportunity, they result in higher frequency of things that we call luck. Anne Bibb 0:14 Welcome to Unexpected Journey, the […]
Customer Experience, Q1 in Review
Anne Bibb 0:09 Welcome, everybody to a very special episode of Unexpected Journey. We are doing a panel today and our panel discussion is going to be on customer experience in review, for the first quarter of 2023. Now you all know me as the host of Unexpected Journey and the CEO of Remote Evolution. […]
How To Rock Remote Work & Network Like a Boss
Hailley Griffis 0:00 for five, six years ago, it was always communication and collaboration, communication and collaboration. It’s a problem for us. And it’s interesting because over the last two years, communication collaboration hasn’t been in the top spots for biggest struggles anymore. Anne Bibb 0:16 Welcome to unexpected journey, the show where each week […]
*You CAN* Start From Scratch!
Os Benari 0:00 I’m on a mission to teach people to start from scratch. And also have organizations adopt what starting from scratch talks about which is a learning mindset, and creating, you know, learning groups and clubs within the organization. Anne Bibb 0:16 Welcome to unexpected journey, the show where each week top professionals […]
You’re Missing Out if You’re Not Impact Sourcing: Here’s How It Can Benefit Your EX, CX and Bottom Line
More and more, consumers and employees alike are paying attention to corporate social responsibility (CSR). For corporations that respond accordingly, there’s a wealth of benefits to gain. For those who don’t, they’re missing out. A few years ago, Harvard Business School compiled a list of CSR stats and found: 77% of consumers are […]
Episode 8: Featuring Amy Jones Vaterlaus
Anne Bibb 0:12 Welcome back to Unexpected Journey. This week we have Amy Jones Vaterlaus who is a Global Innovation Executive, a product developer, visionary and board member. Throughout her career, she has been a trusted adviser to boards of directors, and chief marketing officers on strategy, franchise management, growth planning, digital innovation, human capital […]
Changing the Assumptions Around South Africa
In November, I attended the BPESA GBS Investor Conference in South Africa. BPESA (aka, Business Process Enabling South Africa) is doing some amazing work. This not-for-profit promotes South Africa as the new go-to place for offshoring business processes, spurring foreign investment in the country’s global business services sector. In addition to celebrating South Africa’s status as a […]
Episode 6: Featuring Zanele Njapha, “The UNLearning Lady”
Anne Bibb 0:17 Welcome back to unexpected journey. Today. Today we have, well, we have a couple of guests. For the very first time at think on unexpected journey, we have Bailey, Bailey. And we have Corey, she’s back here somewhere. We had a little glitch in the Matrix today, and the dogs joined the […]
