Overcoming Biases To Create Your Own Niche
Ly Tran 0:00 Finding a point of personal connection to consumers. So brands always come to us and, you know, they they know themselves inside out, but they don’t really know their consumers. So we really like to let a collective you’re gonna hear some pawns but really put ourselves in our potential audience’s shoes […]
How To Scale Your EX as a Startup
As a startup grows, prioritizing employee experience (EX) becomes crucial to establish a work environment that fosters engagement, drives business growth and enhances the customer experience (CX). However, many companies require assistance to improve their EX, which can lead to low morale, high turnover rates and disengaged employees. According to Gallup’s 2022 State of […]
Customer Experience, Q1 in Review
Anne Bibb 0:09 Welcome, everybody to a very special episode of Unexpected Journey. We are doing a panel today and our panel discussion is going to be on customer experience in review, for the first quarter of 2023. Now you all know me as the host of Unexpected Journey and the CEO of Remote Evolution. […]
How To Rock Remote Work & Network Like a Boss
Hailley Griffis 0:00 for five, six years ago, it was always communication and collaboration, communication and collaboration. It’s a problem for us. And it’s interesting because over the last two years, communication collaboration hasn’t been in the top spots for biggest struggles anymore. Anne Bibb 0:16 Welcome to unexpected journey, the show where each week […]
*You CAN* Start From Scratch!
Os Benari 0:00 I’m on a mission to teach people to start from scratch. And also have organizations adopt what starting from scratch talks about which is a learning mindset, and creating, you know, learning groups and clubs within the organization. Anne Bibb 0:16 Welcome to unexpected journey, the show where each week top professionals […]
Tammy Bjelland with Remote, Hybrid, & Asynch Skills You Need to Know
Tammy Bjelland 0:00 The reason that hybrid is harder because you’re having to consider the experiences of multiple situations and not just one homogenous type of situation, which we’ve all been conditioned to expect in a work environment or even an educational environment. Anne Bibb 0:18 Welcome to Unexpected Journey, the show where each week […]
Ep 16: Annette Franz Puts the Customer Back in Customer Experience
Annette Franz 0:00 Look at three of the principles, people before profits, people before products and people before metrics. It’s really about putting people first and putting everything else second, because if we take care of the people, the numbers will come. Anne Bibb 0:12 Welcome to unexpected journey, the show where each week top […]
Revealing the Magic Behind Media: What You Don’t Know About Software & Data!
Carol Hanley 0:00 You as an individual are much more robust, if you will, because when, when we only know what what is in our four walls, we’re kind of limited in our thought process. And we’re, that limitation I think drives decisions that limit us. So I think culturally, television and streaming opens up […]
Ep 14: Ashly Herd, AKA Manager Method
Ashley Herd 0:00 So the employee experience is really what lives and breathes it. It has truly very little to do with, say the values on the wall or the values in your handbook. It’s it’s those those side comments in that feeling when employees are in their best moments in their toughest moments, if […]
Addressing Inequity in the Hybrid Workplace
Did you recently, in the last few years, move your company over to a hybrid model? If so, then you may have noticed a plethora of benefits. As this HubSpot article noted, multiple studies and surveys have found that the hybrid working model and allowing employees flexibility regarding where and when they work can benefit employees and […]
