Innovation & Strategy Surrounding the Customer Experience

Paula Kennedy 0:00 People will buy into change and buy into innovation faster when they see their role in that outcome and they have a voice and they contribute to it. Anne Bibb 0:08 Welcome to unexpected journey, the show where each week top professionals share work wisdom and life lessons about their careers and […]

Data-Driven Outsourcing: Revolutionizing Customer Service

Wayne Worthington 0:00 All right, the swim coach had said that there’s no such thing as luck. But luck is when preparation meets opportunity. And so if I can increase these variables of preparation, and opportunity, they result in higher frequency of things that we call luck. Anne Bibb 0:14 Welcome to Unexpected Journey, the […]

Overcoming Biases To Create Your Own Niche

Ly Tran 0:00 Finding a point of personal connection to consumers. So brands always come to us and, you know, they they know themselves inside out, but they don’t really know their consumers. So we really like to let a collective you’re gonna hear some pawns but really put ourselves in our potential audience’s shoes […]

Customer Experience, Q1 in Review

Anne Bibb 0:09 Welcome, everybody to a very special episode of Unexpected Journey. We are doing a panel today and our panel discussion is going to be on customer experience in review, for the first quarter of 2023. Now you all know me as the host of Unexpected Journey and the CEO of Remote Evolution. […]

How To Rock Remote Work & Network Like a Boss

Hailley Griffis 0:00 for five, six years ago, it was always communication and collaboration, communication and collaboration. It’s a problem for us. And it’s interesting because over the last two years, communication collaboration hasn’t been in the top spots for biggest struggles anymore. Anne Bibb 0:16 Welcome to unexpected journey, the show where each week […]

*You CAN* Start From Scratch!

Os Benari 0:00 I’m on a mission to teach people to start from scratch. And also have organizations adopt what starting from scratch talks about which is a learning mindset, and creating, you know, learning groups and clubs within the organization. Anne Bibb 0:16 Welcome to unexpected journey, the show where each week top professionals […]

Tammy Bjelland with Remote, Hybrid, & Asynch Skills You Need to Know

Tammy Bjelland 0:00 The reason that hybrid is harder because you’re having to consider the experiences of multiple situations and not just one homogenous type of situation, which we’ve all been conditioned to expect in a work environment or even an educational environment. Anne Bibb 0:18 Welcome to Unexpected Journey, the show where each week […]

Revealing the Magic Behind Media: What You Don’t Know About Software & Data!

Carol Hanley 0:00 You as an individual are much more robust, if you will, because when, when we only know what what is in our four walls, we’re kind of limited in our thought process. And we’re, that limitation I think drives decisions that limit us. So I think culturally, television and streaming opens up […]

Ep 12: Jeff Sheehan, CX Advisor & Consultant

Anne Bibb 0:00 Welcome back to unexpected journey. This week, we have Jeff Sheehan. You know, we have been in the CX world together for quite a while. But I’ve only talked like two or three times, which is wild to me how in this world today we can be and interact and be around […]

Undercover Burnout: Are You Ignoring the Signs Until It’s Too Late?

Burnout is a big issue that business leaders can’t afford to ignore. In 2022, a McKinsey Health Institute survey found that nearly a third of U.S. workers report burnout symptoms sometimes, often, or always, while more than a third report experiencing moderate distress symptoms — symptoms that impact employee engagement and workplace performance.   It’s easy to […]