CSMs: The Key to Understanding Customers

Diane Gordon 0:00 The people who understand customers the most and can get all the right people are the CSMs because the customer doesn’t feel like they’re looking for money.   Anne B 0:09 Welcome to Unexpected Journey, the show where each week top professionals share work wisdom and life lessons about their careers and […]

*You CAN* Start From Scratch!

Os Benari 0:00 I’m on a mission to teach people to start from scratch. And also have organizations adopt what starting from scratch talks about which is a learning mindset, and creating, you know, learning groups and clubs within the organization. Anne Bibb 0:16 Welcome to unexpected journey, the show where each week top professionals […]

Customer Success, Account Management, Professional Services, and Sales: Disentangling the Roles and Uncovering Their Strategic Importance

In the ever-changing business landscape, understanding the distinctions and interconnections among Customer Success, Account Management, Professional Services, and Sales is vital for fostering robust client relationships and driving business growth. This LinkedIn blog post delves into these four pivotal roles highlighting their differences, synergies, and strategic importance to an organization, along with insights from industry […]