Video Ignites the HUMAN in a Customer’s Experience
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Episode 8: Featuring Amy Jones Vaterlaus
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Anne Bibb 0:12 Welcome back to Unexpected Journey. This week we have Amy Jones Vaterlaus who is a Global Innovation Executive, a product developer, visionary and board member. Throughout her career, she has been a trusted adviser to boards of directors, and chief marketing officers on strategy, franchise management, growth planning, digital innovation, human capital […]
Changing the Assumptions Around South Africa
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In November, I attended the BPESA GBS Investor Conference in South Africa. BPESA (aka, Business Process Enabling South Africa) is doing some amazing work. This not-for-profit promotes South Africa as the new go-to place for offshoring business processes, spurring foreign investment in the country’s global business services sector. In addition to celebrating South Africa’s status as a […]