Tag: #customersuccess

CSMs: The Key to Understanding Customers

Diane Gordon 0:00 The people who understand customers the most and can get all the right people are the CSMs because the customer doesn’t feel like they’re looking for money.   Anne B 0:09 Welcome to Unexpected Journey, the show where each week top professionals share work wisdom and life lessons about their careers and […]

One of the Top 25 Women Cybersecurity Leaders Breaks Down the Risks

Erin Murtha 0:00 Just because the way that we have evolved in software and how those integrates into our networks is completely changed the attack surface for cybersecurity. Anne Bibb 0:13 Welcome back to Unexpected Journey. And today we are joined by Erin Murtha. Welcome, Erin. Erin Murtha 0:19 Hi. Thank you for having me. […]

The Creative Strategies You Need for Purpose-Driven Change

Catharine Montgomery 0:00 When it comes to communications, you have to realize that every article every post you make every event you host is helping make that change that you’re looking to seek. Anne Bibb 0:10 Welcome to Unexpected Journey, the show where each week top professionals share work wisdom and life lessons about their […]

Superior Client Success

Kristi Faltorusso 0:00 So many things about your business are unique. And if you’re not taking time to design your program with the customer at the forefront, you’re going to miss the entire intent of the business. Anne Bibb 0:10 Welcome to Unexpected Journey, the show where each week top professionals share work wisdom and […]

Innovation & Strategy Surrounding the Customer Experience

Paula Kennedy 0:00 People will buy into change and buy into innovation faster when they see their role in that outcome and they have a voice and they contribute to it. Anne Bibb 0:08 Welcome to unexpected journey, the show where each week top professionals share work wisdom and life lessons about their careers and […]

Data-Driven Outsourcing: Revolutionizing Customer Service

Wayne Worthington 0:00 All right, the swim coach had said that there’s no such thing as luck. But luck is when preparation meets opportunity. And so if I can increase these variables of preparation, and opportunity, they result in higher frequency of things that we call luck. Anne Bibb 0:14 Welcome to Unexpected Journey, the […]

Overcoming Biases To Create Your Own Niche

Ly Tran 0:00 Finding a point of personal connection to consumers. So brands always come to us and, you know, they they know themselves inside out, but they don’t really know their consumers. So we really like to let a collective you’re gonna hear some pawns but really put ourselves in our potential audience’s shoes […]