Data-Driven Outsourcing: Revolutionizing Customer Service
Wayne Worthington 0:00 All right, the swim coach had said that there’s no such thing as luck. But luck is when preparation meets opportunity. And so if I can increase these variables of preparation, and opportunity, they result in higher frequency of things that we call luck. Anne Bibb 0:14 Welcome to Unexpected Journey, the […]
Overcoming Biases To Create Your Own Niche
Ly Tran 0:00 Finding a point of personal connection to consumers. So brands always come to us and, you know, they they know themselves inside out, but they don’t really know their consumers. So we really like to let a collective you’re gonna hear some pawns but really put ourselves in our potential audience’s shoes […]
Customer Experience, Q1 in Review
Anne Bibb 0:09 Welcome, everybody to a very special episode of Unexpected Journey. We are doing a panel today and our panel discussion is going to be on customer experience in review, for the first quarter of 2023. Now you all know me as the host of Unexpected Journey and the CEO of Remote Evolution. […]
How To Rock Remote Work & Network Like a Boss
Hailley Griffis 0:00 for five, six years ago, it was always communication and collaboration, communication and collaboration. It’s a problem for us. And it’s interesting because over the last two years, communication collaboration hasn’t been in the top spots for biggest struggles anymore. Anne Bibb 0:16 Welcome to unexpected journey, the show where each week […]
*You CAN* Start From Scratch!
Os Benari 0:00 I’m on a mission to teach people to start from scratch. And also have organizations adopt what starting from scratch talks about which is a learning mindset, and creating, you know, learning groups and clubs within the organization. Anne Bibb 0:16 Welcome to unexpected journey, the show where each week top professionals […]
Tammy Bjelland with Remote, Hybrid, & Asynch Skills You Need to Know
Tammy Bjelland 0:00 The reason that hybrid is harder because you’re having to consider the experiences of multiple situations and not just one homogenous type of situation, which we’ve all been conditioned to expect in a work environment or even an educational environment. Anne Bibb 0:18 Welcome to Unexpected Journey, the show where each week […]
Ep 14: Ashly Herd, AKA Manager Method
Ashley Herd 0:00 So the employee experience is really what lives and breathes it. It has truly very little to do with, say the values on the wall or the values in your handbook. It’s it’s those those side comments in that feeling when employees are in their best moments in their toughest moments, if […]
Ep 12: Jeff Sheehan, CX Advisor & Consultant
Anne Bibb 0:00 Welcome back to unexpected journey. This week, we have Jeff Sheehan. You know, we have been in the CX world together for quite a while. But I’ve only talked like two or three times, which is wild to me how in this world today we can be and interact and be around […]
