I’ve spent over 25 years exploring what makes both employee experience and customer experience truly exceptional. My work has taken me to more than 30 countries and across industries of all kinds, always with the goal of helping organizations build cultures where people feel valued and engaged.

One thing has become very clear to me: you can’t deliver a great customer experience without first taking care of your employees. The two are deeply connected. Investing in people is the foundation for sustainable success and meaningful customer relationships.

Along the way, I’ve shared this perspective as a speaker, advisor, and leader. I’m proud to be the founder of Remote Evolution and co-founder of Ethos Support, where I continue to champion the idea that putting people first transforms businesses for the better.

Outside of work, my husband and I make the most of our empty nest by traveling the world. While Texas is home, we spend much of the year in places like Alaska, the Philippines, Australia, and beyond.