Impactful Solutions with @Google’s Global Transformation Exec.
Teena Piccione 0:00 When people see a vision, they’re going to run to it every time when people see that you can do something than have an outcome, they’re going to run to it, because they want to make sure that what they’re doing has an impact. Anne Bibb Welcome to Unexpected Journey, the show […]
Superior Client Success
Kristi Faltorusso 0:00 So many things about your business are unique. And if you’re not taking time to design your program with the customer at the forefront, you’re going to miss the entire intent of the business. Anne Bibb 0:10 Welcome to Unexpected Journey, the show where each week top professionals share work wisdom and […]
Innovation & Strategy Surrounding the Customer Experience
Paula Kennedy 0:00 People will buy into change and buy into innovation faster when they see their role in that outcome and they have a voice and they contribute to it. Anne Bibb 0:08 Welcome to unexpected journey, the show where each week top professionals share work wisdom and life lessons about their careers and […]
Challenging Traditional BPOs
Coming soon…
Your Leadership Toolbox: Manage Less, Achieve More
Vicki Brackett 0:00 What am I doing to contribute to the challenge right or to the success of the organizations is how am I contributing as a leader because the buck stops with the leader My dad always used to say leadership is not for the faint of heart and it’s not. Anne Bibb 0:13 […]
Data-Driven Outsourcing: Revolutionizing Customer Service
Wayne Worthington 0:00 All right, the swim coach had said that there’s no such thing as luck. But luck is when preparation meets opportunity. And so if I can increase these variables of preparation, and opportunity, they result in higher frequency of things that we call luck. Anne Bibb 0:14 Welcome to Unexpected Journey, the […]
Overcoming Biases To Create Your Own Niche
Ly Tran 0:00 Finding a point of personal connection to consumers. So brands always come to us and, you know, they they know themselves inside out, but they don’t really know their consumers. So we really like to let a collective you’re gonna hear some pawns but really put ourselves in our potential audience’s shoes […]
Customer Experience, Q1 in Review
Anne Bibb 0:09 Welcome, everybody to a very special episode of Unexpected Journey. We are doing a panel today and our panel discussion is going to be on customer experience in review, for the first quarter of 2023. Now you all know me as the host of Unexpected Journey and the CEO of Remote Evolution. […]
How To Rock Remote Work & Network Like a Boss
Hailley Griffis 0:00 for five, six years ago, it was always communication and collaboration, communication and collaboration. It’s a problem for us. And it’s interesting because over the last two years, communication collaboration hasn’t been in the top spots for biggest struggles anymore. Anne Bibb 0:16 Welcome to unexpected journey, the show where each week […]
*You CAN* Start From Scratch!
Os Benari 0:00 I’m on a mission to teach people to start from scratch. And also have organizations adopt what starting from scratch talks about which is a learning mindset, and creating, you know, learning groups and clubs within the organization. Anne Bibb 0:16 Welcome to unexpected journey, the show where each week top professionals […]
