Ep 13: Featuring Dethra Giles
Dethra Giles 0:00 If you are training DEI, your unconscious biases don’t just result in an action. They can result in an unintentional inaction. Anne Bibb 0:07 Welcome to unexpected journey, the show where each week top professionals share work wisdom and life lessons about their careers and what they have learned about human experience […]
Ep 12: Jeff Sheehan, CX Advisor & Consultant
Anne Bibb 0:00 Welcome back to unexpected journey. This week, we have Jeff Sheehan. You know, we have been in the CX world together for quite a while. But I’ve only talked like two or three times, which is wild to me how in this world today we can be and interact and be around […]
Customer Success, Account Management, Professional Services, and Sales: Disentangling the Roles and Uncovering Their Strategic Importance
In the ever-changing business landscape, understanding the distinctions and interconnections among Customer Success, Account Management, Professional Services, and Sales is vital for fostering robust client relationships and driving business growth. This LinkedIn blog post delves into these four pivotal roles highlighting their differences, synergies, and strategic importance to an organization, along with insights from industry […]
Ep. 11: Overcoming Distance Bias with Sacha Connor
Anne Bibb 0:00 Welcome back to Unexpected Journey. This week we have Sasha Connor. She’s the CEO of Virtual Work Insider, a consultancy, that provides thought leadership and training on how to lead, communicate, collaborate and build culture on hybrid and remote teams a very needed thing in today’s world. Welcome, Sacha. Sacha Connor 0:20 […]
Episode 10: Featuring Heidi Solomon-Orlick, Founder & CEO of GirlzWhoSell
Anne Bibb Welcome back to Unexpected Journey, and Happy International Women’s Day. Today we have Heidi who is the Senior Vice President at Arise. She’s also the founder and CEO of GirlzwhoSell and the Author of Heels to Deals (https://amzn.to/3yk5OuX) she is just all around women empowerment. Welcome, Heidi, Heidi Solomon-Orlick thank you so much […]
Episode 9: Featuring Dr. Laura Ciel
Anne Hi, everyone, and welcome back to Unexpected Journey. This week, we are so happy to have Laura Ciel here with us. She is the CEO and Co Founder of 9Q solutions. 9Q Solutions is a people investment consulting and training company, helping leaders and their teams feel good, do good and profitably make a […]
You’re Missing Out if You’re Not Impact Sourcing: Here’s How It Can Benefit Your EX, CX and Bottom Line
More and more, consumers and employees alike are paying attention to corporate social responsibility (CSR). For corporations that respond accordingly, there’s a wealth of benefits to gain. For those who don’t, they’re missing out. A few years ago, Harvard Business School compiled a list of CSR stats and found: 77% of consumers are […]
Episode 8: Featuring Amy Jones Vaterlaus
Anne Bibb 0:12 Welcome back to Unexpected Journey. This week we have Amy Jones Vaterlaus who is a Global Innovation Executive, a product developer, visionary and board member. Throughout her career, she has been a trusted adviser to boards of directors, and chief marketing officers on strategy, franchise management, growth planning, digital innovation, human capital […]
Episode 7: Featuring Chuck Koskovich
Anne Bibb 0:11 Welcome back to Unexpected Journey. Today we are here with Chuck Koskovich. I know that I’m probably going to say that wrong 500 times, but he’ll correct me. You are the CEO at T tech engage. You’ll also tell me what that’s all about in a little while. Chuck is an experienced […]
Changing the Assumptions Around South Africa
In November, I attended the BPESA GBS Investor Conference in South Africa. BPESA (aka, Business Process Enabling South Africa) is doing some amazing work. This not-for-profit promotes South Africa as the new go-to place for offshoring business processes, spurring foreign investment in the country’s global business services sector. In addition to celebrating South Africa’s status as a […]
